What happens if I dispute a charge?

While we understand your frustration during an issue, disputing a charge should be considered a last resort. When a dispute is denied, the card issuer’s decision is final. Additionally, the dispute can take up to 30 days to process, which may delay any refund due since your card issuer now handles it.

We will only communicate with your card issuer during a dispute for legal reasons. Your card issuer will answer any questions about the dispute’s status. We will not have additional information beyond what your card issuer shared.

However, we will make all attempts to reach an equitable resolution to prevent a dispute. You can appeal if you disagree with our decision to reject your return or refund. You can not, however, with a dispute.