What situations may result in a partial refund?

A full refund is provided in nearly all cases, as we don’t charge restocking fees. However, there are rare situations where a partial refund may be offered. The most common reasons for this are:

• The product arrived damaged in transit, and the customer did not purchase insurance with the carrier. A full refund is provided if damage occurs, and after we can successfully file a claim. Packaging a return properly dramatically reduces the risk of damage.
• The customer had a previously rejected refund or return for the same order. Any fees and costs we absorbed for the rejected return will be subtracted from the refund amount.
• Misrepresentation (product is non-operational when reported as operational, etc.). Accurately and truthfully describing your return reason or damage claim is essential. Not only may this result in a partial refund, but it may constitute return fraud. We deny refunds and returns for “misrepresentation” only when evidence indicates that an order, return, or refund could be fraudulent.

The amount withheld can vary. Generally, it is the costs we incur. However, we withhold a minimum of 10% of the product’s purchase value for misrepresentation or damage issues, as the product can no longer be sold as new, was functional when sold, and for repair costs and other losses.

We reserve the right to offer partial refunds for reasons other than those listed here. If we do so, we will specify the circumstances that caused us to make such a decision and our reasoning.