My return was rejected. Why?

Rejection of refunds or returns is extremely rare, but there are situations where we reserve the right to refuse a refund and/or return request:

• Where the product returned is not the product sold, or other potential act of fraud;
• Requesting/receiving multiple returns or refunds that could be considered excessive or suspicious;
• Where the product shows signs of use or wear;
• Any customized orders (i.e., customized apparel, etc); and
• Any unauthorized return.

You are responsible for correcting these issues if your return or refund is rejected. This includes repaying any fees or charges we incur for a rejected return or refund.

We have a zero tolerance policy for fraud. Suspected fraudulent transactions may be reported to the appropriate authorities for further investigation.