Could you summarize your refunds and returns policy?

While we strongly recommend you read the entire policy, the most important things to know are the following:

• Orders may be canceled at any time before shipment. However, once an order ships, it cannot be canceled, and you must schedule a return.
• You have 30 days from the date of delivery to return your item in new or unused condition. You don’t have to have a specific reason, although if you do, we’d appreciate it if you shared it with us so that we can improve in the future.
• Any item must be in unopened or like-new condition to qualify for a full refund.
• Exchanges are only offered for defective and damaged deliveries. If you would like to return an item after receiving your order, please request a return, and all applicable refund and return policies will be applied.
• You are responsible for return costs, except when the product received is defective, in which case we will assist with a replacement at no cost to you.
• Digital products are nonrefundable and non-returnable.
• Allow seven calendar days after we receive the return for your refund to be processed.

You request a return via support. Please take pictures and videos if the return request is due to damage or defects. Doing so speeds up our side of the return process, as we can often prepare for the return and share this information with our suppliers.

We review your request, ensure you provided a valid return address, may ask questions for clarification, and assign a return authorization number. At this point, your return is approved.

We highly recommend returning your item in the same box. If you’ve disposed of that box, your return must be packaged in an appropriately sized box. For high-value items, we strongly recommend purchasing insurance from your selected carrier.

Please share the tracking number with us as soon as you receive it.

When we receive your return, depending on its nature, we may follow some or all of the following steps:

• Verify the damage or malfunction
• Contact the manufacturer
• Research the issue reported
• Ask further questions for clarification
• Initiate an exchange with the manufacturer/distributor
• This process may take up to 7 calendar days.

We may have additional questions during the process. After our review is completed, we email you a decision. If approved, the refund process begins. If the request is rejected for any reason other than fraud, you can appeal the decision once.

Please note that to appeal a decision, you must be able to dispute a specific finding with evidence. Rejections occur only for the most serious infractions of this policy, and the questions we ask during the process are intended to prevent such rejections.