While we aim to process refunds as quickly as possible, please allow up to one calendar week for our processing and for the refund to complete once the return is received.
International refunds are processed in the same manner as domestic refunds, but may take longer due to bank processing times. We suggest contacting your bank or card issuer for guidance on when to expect international refunds from a US e-commerce retailer. If it helps, we use Stripe as our processor.
The one-week waiting period allows us sufficient time to receive the return, address any remaining issues, and for your card to process the refund. If you do not receive your refund within one week of delivery to our warehouse and your delivery location is within the United States, please get in touch with us as soon as possible so we can investigate the issue.
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