The most important thing to do is to take pictures of the damage as soon as you discover it. A valid damage claim must be made within 24 hours of delivery. Next, contact support immediately to initiate a replacement order.
Replacing the defective or damaged part may be faster due to the manufacturer's stock. We will always provide you with the options and allow you to select the desired resolution.
What if I am on vacation when the order arrives?
The only exception we make for damage claims is when a customer can provide proof that they were unable to receive the delivery within the 24-hour window. We kindly request that you refrain from sending any documents with banking information on them. However, a reservation confirmation, a letter from a conference, or similar materials are more than sufficient.
This is the only time we request proof, except for a return receipt or photos/video of damage or defects. We do this to prevent and deter fraud.
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